At Skyzay Auto Spare Part Company, we are committed to providing you with high-quality automotive spare parts and accessories. We understand that there may be occasions when you need to return a product or request a refund. This Refund and Returns Policy outlines our procedures and guidelines for such situations.

1. Returns Eligibility:

We accept returns for the following reasons:

• Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us within [X] days of receiving the item to initiate the return process.

• Incorrect Products: If you receive the wrong product due to an error on our part, please notify us within [X] days of receiving the item.

• Unopened and Unused Products: For non-defective and non-damaged items, we accept returns of unopened and unused products within [X] days of the purchase date. Please note that a restocking fee may apply.

2. Return Procedure:

To initiate a return, please follow these steps:

• Contact Us: Reach out to our customer support team via [contact information] to inform us of your return request and the reason for the return.

• Provide Information: When contacting us, please provide your order number, contact details, and a clear description of the issue or reason for the return.

• Return Authorization: Once your return is authorized, you will receive instructions on where and how to return the item. Please ensure that the product is securely packaged to prevent damage during transit.

3. Refund Process:

• Defective or Damaged Products: If you are returning a defective or damaged product, we will inspect the item upon receipt. If the return is approved, we will process a refund or offer a replacement, as per your preference.

• Incorrect Products: For cases of incorrect product shipments, we will either provide the correct item or issue a refund, as per your preference.

• Unopened and Unused Products: If you are returning an unopened and unused product, we will inspect it upon receipt. A restocking fee may apply, and the refund will be processed once the item is confirmed to be in its original condition.

4. Refund Method:

Refunds will be issued using the original payment method used for the purchase. Please allow [X] business days for the refund to be processed and reflect in your account, depending on your payment provider.

5. Return Shipping Costs:

• Defective or Damaged Products: We will cover the cost of return shipping for defective or damaged products. Please follow our return instructions for shipping.

• Incorrect Products: We will cover the cost of return shipping for incorrect product shipments.

• Unopened and Unused Products: Customers are responsible for the cost of return shipping for unopened and unused products.

6. Non-Returnable Items:

Certain items are non-returnable for hygiene and safety reasons. These include but are not limited to opened or used automotive fluids, oils, and chemicals.

7. Contact Us:

If you have any questions or need assistance with the return process, please contact our customer support team via [contact information].

Thank you for choosing Skyzay Auto Spare Part Company. We value your satisfaction and are committed to addressing any issues promptly and fairly.

Drive with confidence. Shop with assurance. Choose Skyzay Auto Spare Part Company.